Question 1

Shipping / Return Policy

Accepted Answer

Thank You for ordering with Lush Hair Co. !

WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS ARE THE SAME. 
PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.
MAKE SURE YOU'RE ENTERING THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT.

Question 2

How long is processing, shipping, and handling?

Accepted Answer

Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2- 3 Business Days.

Domestic Express Shipping is 2-3 Business days depending on your location.

Domestic Regular Flat Rate Shipping is 3-5 Business days depending on your location.

International Shipping is not available at the moment.

Packages are Delivered with FedEx or USPS. Business days are Monday-Friday.

Question 3

When will my tracking number start to update?

Accepted Answer

After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 954.380.0303

Question 4

Can I make changes to my order?

Accepted Answer

To ensure a quick delivery all orders are processed daily, So orders can not be altered or changed once your payment is complete.

Question 5

If I order online, can I pick it up in the store?

Accepted Answer

Lush Hair Palace. does offer in store pick up. Please reach out to 954.380.0303  to ensure your order is available to be picked up. If not, it will have to be shipped to you.

Question 6

If I’m ordering hair for my appointment can I receive my order at the time of my appointment ?

Accepted Answer

Yes you can. Please add a note specifying so in your order notes.

Question 7

May I make an exchange?

Accepted Answer

Yes, you can make an exchange within SEVEN (7) DAYS. The Lush Hair Co. Seal MUST NOT be Broken! The hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you.

All Sales are final on custom coloring.

Our Business Hours Are Monday-Friday 9AM-6PM CENTRAL TIME
Saturday & Sundays-CLOSED

If you have any questions or concerns please feel free to Contact Us At 954.380.0303

Frequently asked questions

Shipping / Return Policy

How long is processing, shipping, and handling?

When will my tracking number start to update?

Can I make changes to my order?

If I order online, can I pick it up in the store?

If I’m ordering hair for my appointment can I receive my order at the time of my appointment ?

May I make an exchange?

Shipping / Return Policy 